User Researcher

User Researcher

Pay up to £46,547, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.

DWP. Digital with Purpose.

We are looking for a User Researcher to join our community of tech experts in DWP Digital.

We’re using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.

DWP is the UK’s largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people.

The scale of what we do is extraordinary, and our purpose is unique. We’d love you to join us.

What skills, knowledge and experience will you need?

Why do we need a User Researcher like you?

As a User Researcher, you will put user needs at the centres of our thinking as we improve our systems for millions users. You’ll be planning and designing research programmes that will inform the products and services we develop.

You’ll work closely with users and agile delivery teams to test both broad concepts and detailed service elements, ensuring that research findings are clearly communicated, understood, and translated into practical, actionable recommendations.

We need a champion of user-centred design and core research principles. You’ll help build a shared understanding of user needs across teams and stakeholders, influencing design decisions and driving improvements in service delivery.

You’ll also help our product teams to collaborate, guiding them in interpreting research insights and maintaining a strong focus on user experience throughout the development lifecycle.

Your work will shape services that are inclusive, effective, and aligned with the needs of the people who use them.

Details. Wages. Perks.

Location: You’ll join us in one of our brilliant digital hubs in Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you.

Hybrid Working: We work a hybrid model – you’ll spend some time working at home and some time collaborating face to face in a hub.

Pay: We offer competitive pay of up to £46,547.

Pension: You’ll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £12,876 per year.

Holidays: A generous leave package starting at 25 days rising to 30 days over time.

You can also take up to 3 extra days off a month on flexi-time. You’ll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

Process:

We know your time is valuable so our application and selection process is just two stages:

CLICK APPLY for more information and to start your application.

Available in Glasgow, Cardiff or London

Ofgem is the leader in the Energy Sector for supporting the public and making sure the industry has the direction it needs to make the right choices. We’re looking for a User Researcher to lead research on how people interact with our services, helping us create accessible and effective solutions that support energy consumers.

Ofgem is Great Britain’s independent energy regulator. We ensure that every household and business has access to a safe, affordable, and sustainable energy supply. With the energy sector undergoing rapid transformation, our work has never been more vital – or more exciting.

We’re offering a 12 month fixed term position where you’ll play a key role in developing research-led insights that shape service design and policy. This is an opportunity to influence high-impact projects and improve digital and operational services across Ofgem.

As a User Researcher, you will ensure our services meet users’ needs by leading in-depth research on how people interact with them. You will be involved in exciting work to discover users’ needs, analyse their behaviours and create solutions that deliver for them. At every step of the journey, you will be vital to informing, testing and supporting projects and will work with a huge range of engaged parties across Ofgem and beyond to make sure our solutions are the best they can possibly be, and user-centred thinking is at the heart of our decision-making.

We’re looking for someone with professional experience as a User Researcher, working alongside User Centred Design disciplines. You should have experience influencing and engaging stakeholders, including sceptical colleagues, and be confident in conducting inclusive research to ensure services meet the needs of all users. The ability to select and apply the right qualitative and quantitative research methods to deliver meaningful insights is essential.

In return, we offer an environment where you have everything you need to thrive, from flexible working options to outstanding perks and benefits. What’s more, you’ll have access to professional development opportunities to support your growth, whilst contributing to a mission-driven organisation that’s shaping the future of the UK energy sector and leading the drive towards Net Zero.

We have a critical purpose to ensure that the public have an Energy Industry that works for them and services that are designed around their needs.

Our client is looking for a User Researcher to join their team on a initial contract until the end of the year with possibility of extensions. This role is a remote role with very occasional travel to London. This role has been deemed Inside IR35 and they need someone with strong public sector experience. They will be looking:- For intermediate / senior 6+ years experience in UR roles- Genuine user/customer engagement experience (could be industry like market research, field research)- Public Sector experience as user researcher is important, as would experience of taking digital services through GDS assessments – taking a service from Discovery, Alpha, Beta and into Live- Empathetic, human-centred design led thinker (vs. requirements/business analyses type user engagement)- Evidence of working in multidisciplinary team and working with Product Managers, Content Designers, Interaction DesignersLA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

User Researcher

Pay up to £45,081, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.

DWP. Digital with Purpose.

We are looking for a User Researcher to join our community of tech experts in DWP Digital.

We’re using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.

DWP is the UK’s largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people.

The scale of what we do is extraordinary, and our purpose is unique. We’d love you to join us.

You have the skills, knowledge and experience to:

Why do we need a user researcher like you?

As a User Researcher, you will be the guiding hand of our efforts to improve our systems for millions of our most vulnerable users, planning and designing research programmes that will help to steer and guide our development going forward.

You’ll draw insights from your research, identifying opportunities to improve our services and systems, and presenting these to key stakeholders to help us design and deliver better services for our users.

You will also work closely with the wider digital team, developing research strategies that give us a deeper understanding of considerations that effect our diverse user range, such as access needs.

Details. Wages. Perks.

Location: You’ll join us in one of our brilliant digital hubs in Blackpool, Leeds, Manchester, Newcastle-upon-Tyne or Sheffield, whichever is most convenient for you.

Hybrid Working: We work a hybrid model – you’ll spend some time working at home and some time collaborating face to face in a hub.

Pay: We offer competitive pay of up to £45,081.

Pension: You’ll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £13,028 per year.

Holidays: A generous leave package starting at 26 days rising to 31 days over time.

You can also take up to 3 extra days off a month on flexi-time. You’ll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

Process:

We know your time is valuable so our application and selection process is just two stages:

CLICK APPLY for more information and to start your application.