IT Support Analyst

Start your tech career with purpose, impact, and opportunity.

If have a passion for technology and a desire to learn by doing, this is your chance to join a team where tradition meets innovation. At the Royal Household, you’ll gain practical exposure from day one – solving real problems in an accelerated learning environment, supporting users, and contributing to a purpose that matters.

This is more than just a first job in IT; it’s the beginning of a career shaped by growth, collaboration, and meaningful contribution.

This role offers more than the typical entry-level position. You’ll operate as first-line and second-line support (deskside support), and access control analyst – developing broad practical expertise across hardware, software, and core IT infrastructure.

You won’t just troubleshoot – you’ll learn, grow, and become a trusted problem-solver from the outset, taking on increasingly advanced tasks as your confidence and capability build.

About the role:

Day-to-day you will:

Respond to user queries, assess issues, research solutions, and resolve problems – delivering high levels of customer support and reacting swiftly to minimise disruption.

Help reduce repeat calls by sharing useful insights and offering basic user training.

Log and maintain accurate records of support tickets, identifying and flagging recurring trends to inform future improvements.

Triage and diagnose complex issues, collaborating with colleagues to escalate when needed, while keeping users informed throughout.

Install, configure, and maintain systems, applications, and peripheral devices to ensure users have the tools they need to succeed.

You won’t be confined to the service desk – you’ll also work hands-on across our sites. Every day will be different, and you’ll be trusted to manage your own workload, working collaboratively with colleagues to ensure the user experience remains central to your approach.

Your development journey:

Starting as an IT Support Analyst with us isn’t just a job, it’s the beginning of a rewarding journey in tech. You’ll build a strong and broad foundation in IT support, and from there, the possibilities are endless. Many of our former Analysts have progressed into roles such as cyber security engineers, network specialists, software developers, and IT team leaders. We’re proud to offer a role that opens doors to exciting specialisms and long-term career growth.

About you:

You don’t need a background in IT to apply. What we’re looking for is a basic understanding of Microsoft tools and computer terminology, a genuine interest in technology, and a willingness to learn. We’ll provide the training and support you need to thrive – what matters most is your mindset.

We’re looking for people who:

Put the customer experience first and communicate with clarity and confidence.

Approach problems with curiosity, resilience, and a proactive attitude.

Thrive in a collaborative team environment but are equally comfortable taking initiative.

Learn quickly and are motivated to take on new and increasingly complex challenges.

Stay calm, organised, and adaptable in a fast-paced setting.

Pay close attention to detail and take pride in delivering high-quality work.

If you don’t yet hold an IT qualification, that’s fine – once you’ve settled into the role and grasped the basics, you’ll have the opportunity to pursue formal training through an apprenticeship. This structured learning pathway will equip you with the essential skills and knowledge to succeed in your role and build a rewarding career in tech.

Ready to take the first step?

If you’re curious, motivated, and excited by the idea of using technology to make a difference, we’d love to hear from you. Whether you’re a recent college leaver, graduate or looking to pivot into tech, this role offers the support, structure, and opportunity to help you thrive.

Join us and start building a career that’s as rewarding as it is unique.

Practical

Your primary place of work will be Buckingham Palace, with regular travel both within central London and occasionally throughout the UK. Flexible home-working arrangements are available once you have completed your probationary period.

Support hours run from 08:00 – 18:00 (Monday to Friday) and 09:00-15:00 (weekends). A rota system is in place for early/late shifts during the week and a separate rota for weekend working (you will be required to work 1 out 8 weekends).

To apply, please click the below link:

IT Support Analyst
Lytham St Annes / Blackpool / Preston (hybrid working)
£24,000 to £26,000 + 25 days annual leave, rising to 30 plus bank holidays + hybrid working + flexitime + additional birthday holiday + private healthcare + private pension + other great benefits!

Excellent opportunity for an IT Support professional to join an established, successful, growing company in a highly varied and interesting role where they put a large emphasis on the welfare of their employees.

This company are a leader within the energy & utilities sector. They want to give people more than a job, they want to offer a purpose and a career where you can develop, upskill, train and progress. Through growth, they are looking to add an IT Support Analyst to their busy team.

In this role you will provide technical support to end users and stakeholders across the company. You will manage tickets, resolving issues remotely and in person, offering support across hardware, software and mobile devices. The role operates on a rota basis to cover the hours of 8am to 6pm Monday to Friday. This is a hybrid working role, where you will need to be on site on Tuesdays and Thursdays and can work from home 3 days a week.

The ideal candidate will have previous experience in 2nd line desktop IT support roles. You will be proficient in Office 365 administration and troubleshooting, experience with Windows OS, and Active Directory.

This is a fantastic opportunity to join a financially strong and stable, growing organisation in an exciting role where you will be treated well and given opportunities to progress and develop.

The role:
*Ticket management, troubleshooting and resolving issues related to laptops, desktops, mobile devices and printers
*End user support for hardware and software issues
*Manage user accounts, permissions and security groups within Active Directory
*Hybrid working, Tuesdays and Thursdays on site, 3 days a week working from home

The person:
*Previous experience in IT Support, 2nd Line desktop IT support or similar roles
*Experience managing ticketing systems, providing remote & in-person support and troubleshooting
*Experience with Office 365 administration, Active Directory, Windows OS and basic networking knowledge

Role: IT Support Analyst 

Locarion: North-West (Remote)

Salary: £27,000 – £33,000

Due to continued success I’m not looking for x2 experienced IT Support Analyst’s to join the team.

Do you have a passion for cloud and want to become a M365 specialist? 

Opportunity to receive extensive training… Alongside a budget for exams to accelerate your technical skills with plenty of avenues to progress. – This business have a remote first way of working. 

Responsibilities: 

Key Skills

If you have a passion for the latest cloud technologies, automation and want a career in becoming a M365 SME in the not so distant future, apply now! 

1st & 2nd Line Support – London (3x Per Week) – Insurance – £35,000 – £40,000 + Excellent Benefits

Overview:
Our client is a respected and growing insurance firm dedicated to providing exceptional service to their customers. They are committed to supporting their employees with the tools and training needed to succeed, and they are seeking a proactive and customer-focused IT Support Analyst to join their team.

Role Summary:
As an IT Support Analyst, you will be the first point of contact for IT-related issues across the organization. You’ll provide both 1st and 2nd line support, resolving a range of hardware and software issues while ensuring seamless IT service to internal users. This is an excellent opportunity for an individual with strong technical skills and a customer-centric approach to enhance their career in IT support within a dynamic insurance environment.

Key Responsibilities:

We are currently working with a leading financial services client based in the City, who is recruiting for an Infrastructure Support Analyst. This is a permanent position based in the City, requiring circa 3 days per week on site. In this role, you will be part of a collaborative and multidisciplinary team who take on a variety of challenging responsibilities.

If you have experience within the Financial Services industry taking responsibility for 1st and 2nd line support, then this could be for you.

What skills you should have?

• 1st and 2nd Infrastructure Support and Administration
• Microsoft 365, Citrix and Azure experience
• Some networking (DNS, DHCP, TCP/IP)
• Software & Hardware experience
Who will you be working for?

If you are looking for a role which allows you to utilise your experience, as well as build new skills and expertise along the way. If you want to work for a company which values your opinion and encourages new ideas and progression, this role would be perfect for you.

If you are interested in learning more, apply now to avoid disappointment

To find out more about Huxley, please visit XX XX XX XX XX

Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom | Partnership Number | OC387148 England and Wales

Job Description

IT Support Officer – Islington

Our Client is looking to recruit an IT Support Analyst with at least 3 years experience.

As an IT Support Officer (administrator) you will provide effective 1st line IT assistance across all aspects of the business. Responsibilities are focused primarily on general IT support functions.

The position provides exposure to a broad range of IT-related projects and visibility across several departments in the organisation. As IT Support Officer you will benefit from direct exposure to the senior leaders of the company.

IT is responsible for supporting and maintaining the Company’s IT systems and for providing efficient desktop support to number of business users.

The Officer will be responsible for addressing IT-related faults quickly and efficiently, including a broad range of queries from setting up email accounts to system diagnostics, from enhancing and developing the IT policies to working with the IT team to improve cybersecurity.

Main Responsibilities:
• Diagnose and resolve technical issues
• Provide recurrent IT security education/training to users
• Manage the on boarding and off boarding IT-related process, including setting up new users and disabling expired accounts in accordance with HR requirements.
• Coordinate and conduct IT training and orientation programs for users.
• In conjunction with the Group IT Manager and with relevant approval, develop and implement training and documentation policies, standards and procedures.
• Set up and configure desktops, laptops, printers, IP and landlines phones
• Manage the IT procurement activities
• Ensure all software purchased licensing is recorded and maintained.
• Report faults and maintaining logs on servers, desktops and laptops.
• Ensure all logs for equipment and users are maintained.
• Work with vendors to diagnose, reproduce, and resolve technical problems.
• Monitor attacks, intrusions and unusual, unauthorised, or illegal activity, investigate security alerts and provide incident response.
• Maintain physical local network and telephone cabling, switches, and hubs.

Provide assistance and support to colleagues in IT-related matters.

QUALIFICATIONS AND SKILLS REQUIRED
• Windows and MacOS troubleshooting skills
• Experience with Google Workspace and Office365
• Networking troubleshooting
• Analytical and Organisational skills
• Ability to work under pressure.
• Proven experience in an IT-related support role, experience of troubleshooting and supporting desktops/laptops.
• Ability to multi-task and work well in a multicultural team.
• Exceptionally detail focused
• Impressive verbal and written communication skills
• Able to follow instructions accordingly and can work autonomously

The Client is based in Islington London.

The position is office based.

Salary will be £32K – £35K.

Please do send your CV to us in Word format along with your salary and notice period.