IT Helpdesk Technician

Job Title: IT Helpdesk Technician

Location: Pencoed, Bridgend

Salary: £28,000 to £30,000 per annum

Job Type: Full time, Permanent

Working Hours: 5 days per week, 8 hours per day during our open hours of Monday to Sunday; 08:00 to 18:00

About Flotek:

Flotek Group are a fast-growing Tech Company based throughout the UK providing IT and Comms technology to small & medium businesses.

We have regional sales and support locations across the UK. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart.

About the Role:

We are looking for an enthusiastic customer service-focused individual with previous experience of working within an IT and Telecoms Helpdesk role.

You will be responsible for taking inbound calls from customers who require technical assistance and immediately triage their calls with a view to helping and close that ticket. If you are unable to assist, you will be responsible taking all relevant information from the client and passing it through to the engineering team.

Job Responsibilities:

About you:

Job Experience Required:

Benefits:

Please Note:

Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK.

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the experience or relevant job titles of; IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, Telecoms Support Engineer may also be considered for this role.

IT Helpdesk TechnicianBurgess Hill, West Sussex£26,400 per annumOur education client are looking for an IT Helpdesk Technician to join the team in providing support for staff, students, parents and other stake holders This is a fantastic developmental opportunity for anyone who is keen to develop their existing skills in a wide range of technologies whilst working in a highly successful, technology focussed environment.Monday to Friday – 37 hours per week – excellent benefits. £26400 – £27700 PA. 25 Days Annual Leave. Car driver required due to commuting to other sites from time to time. DBS will be taken up on candidates.You will need a minimum of level 3, or preferably level 4 in an IT related subject (A-Levels/ BTEC or apprenticeship) At least 2 years’ experience in a relevant IT role – education sector would be a bonus.The postholder will join a dynamic, friendly, and supportive team within a school that is known for being an investor in people and technology. The successful candidate will be working with a broad range of technologies including:Office 365 and Azure ADiOS and MacOSMobile Device Management (Microsoft Intune)Windows Server (2019/2022) and Desktop (10/11)PowerShellVirtual Servers (vSphere & VMWare)Wired and Wireless Networks (Aruba, Cisco and VLANs)VOIP Telephony (3CX)Filtering, Firewall and VPN (Smoothwall)CCTV (Hikvision)Mobile Device Management (Intune and Mostyle)Door Control (Paxton and IDStore)Active Directory, DNS, DHCP, Group PolicyPrint Management (PaperCut MF)Classroom TechnologiesUnderstanding of networking principlesKnowledge of ideally in some or all of the following:Windows 10/11 Desktop SupportWindows Server 2019/2022 ServerVirtual Machines (ideally VMWare and/or Hyper-V)Active Directory, DNS, DHCP, and Group PolicyWired & Wireless Networking (ideally Aruba and/or Cisco)Switching and routing, VLANS, wireless networkingMobile Device Management (ideally Microsoft Intune and/or Mosyle)MacOS and iOSPrint Management (ideally PaperCut MF)VOIP (ideally 3CX)Door Access Control (ideally Paxton and/or IDStore)Firewalls, Filtering and VPNs (ideally Smoothwall)CCTV (ideally Hikvision)PowerShell and Scripting #LI-PB1