ServiceNow Platform Administrator

We’re looking for an exceptional ServiceNow Platform Administrator to help us make a difference to our planet.

As our ServiceNow Platform Administrator, the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the week from home. This is a voluntary, non-contractual arrangement and the location advertised will be your contractual place of work.

Our opportunity is full time, 37 hours per week. Our people are at the heart of what we do and we’ll do our best to agree a working pattern that works for everyone.

World changing work

From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and government to make better decisions to stay safe and thrive. This is the Met Office. This is who we are.

Your world of expertise

You will work within a highly skilled technical team in supporting our ServiceNow platform, which hosts a number of applications including ITSM, ITOM, CSM and SPM. ServiceNow is a strategic platform at the Met Office which we are looking to exploit it to its fullest extent, therefore we are looking for a driven and enthusiastic IT professional

Your key duties

This ServiceNow Platform Administrator role is aligned to Applications Operations Engineer Government Digital and Data Profession Capability Framework (ddat-capability-framework.service.gov.uk)

We operate an on-call roster in Technology to provide 24/7/365 support to respond to operational service requirements. This post may be part of an on-call roster and the postholder would be required to participate in an on-call roster where in operation.

Why join us

Our work is life-changing, often life-saving and always life-enhancing. The Met Office is Great Place to Work UK certified. We are also featured on their ‘Best Workplaces in Tech’ 2023 and 2024 lists, as well as their ’54 Best Workplaces for Women’ 2023 list.

As our ServiceNow Platform Administrator your total reward package will be up to £40,480 annually, which includes:

Essential Criteria, skills and experience:

How to apply

If you share our values, we’d love to hear from you! Click apply to begin your application. Please complete your career history and provide evidence against each of the essential criteria in the supporting statement questionnaire. We recommend candidates use the CARL method (Context, Action, Result and Learning) for presenting evidence of experience and skills.

Closing date 26/01/2025 at 23:59 with first stage interviews commencing from 10/02/2025. You will hear from us once the closing date has passed.

As part of our commitment to redeploying staff, certain candidates will be given priority status in the application process.

How we can help

If you have any questions or would like to discuss this opportunity further, please contact us at .

If you’re considering applying and need support to do so, please get in touch. You can request adjustments either within your application or by contacting us. Should you be offered an interview, please be aware there may be a selection exercise which could include a presentation, written test or a scenario-based activity. You can select in your application to be considered under the Disability Confident Scheme. To be invited to interview/assessment under this scheme, your application must meet the essential criteria for the role.

We understand that great minds don’t always think alike and as an equal opportunities employer we welcome applications from those with all protected characteristics. We recruit on merit, fairness, and open competition in line with the Civil Service Code.

We can only accept applications from those eligible to live and work in the UK – please refer to GOV.UK for information. We require Security clearance, for which you need to have resided in the UK for at least 3 of the last 5 years to be eligible. You will need to achieve full security clearance within your first 6 months with us.

ServiceNow Platform Administrator (Security Specialist).

The primary objective of this role is to deploy, maintain and improve the ServiceNow Service Management platform used by Capita to support its external customers and internal staff. The role will be leveraging technology to deliver proactive IT Operations through implementation, automation, integration, and management, of primarily ITSM related toolsets and environments and will require demonstrable experience and in-depth knowledge and expertise in processes, tools, and frameworks to improve overall quality, efficiency, and experience of services being delivered. The ServiceNow Platform Administrator role is to deploy, maintain and improve the ServiceNow Service Management platform used by Capita to support its external customers and internal staff. The role will be leveraging technology to deliver proactive IT Operations through implementation, automation, integration, and management, of primarily ITSM related toolsets and environments and will require demonstrable experience and in-depth knowledge and expertise in processes, tools, and frameworks to improve overall quality, efficiency, and experience of services being delivered.

What you will be doing:

-Responsible for managing the ServiceNow platform and maintaining uptime operationally – this includes the ITSM, CSM, ITBM and Performance Analytics modules.

-Responsible for regular patching, hot fixes, and version upgrades in line with the product roadmap, ensuring these are tested appropriately.

-Creating product backlogs and pipelines to ensure sprints and stories are worked on and delivered to a high standard and on time.

-Manage release plans to ensure best use and development of available functionality.

-Continuously improve the platform offering and collaborate with other areas of the Operations team to ensure we are using ServiceNow to its full potential.

-Provide BAU support for any ServiceNow incidents and requests, liaising with customers and 3rd party teams as necessary.

-Provide training sessions as required by support teams, necessary to manage the ServiceNow platform.

-Create system user guides/process summaries and provision of training/familiarisation across the ServiceNow Platform.

-Identify system deficiencies and recommend solutions.

-Follow ServiceNow best practices (including scripting, security, implementation).

-Ensures the instance is secure and hardened as needed (Domain Separation, Edge Encryption, etc.)

-Manages instance security: user/group access, administration, access control lists. etc. 

What we are looking for:

-Experience working as a ServiceNow Application Support Engineer, carrying out system maintenance and upgrades.

-Experience using Business Rules, Client Scripts, Workflows, Form Design and UI Actions.

-Experience of the CSM module.

-Experience with ServiceNow ITSM, Service Portal, Service Catalogue, CMDB, Performance Analytics and Reporting.

-Demonstrable knowledge of Domain Separation and RBAC controls.

-Excellent understanding of ServiceNow platform administration.

About Capita Technology and Software Solutions

Capita Technology and Software Solutions (TSS) is a 5000 people strong global shared service, responsible for delivering innovation and digital transformation for Capita’s colleagues, businesses and clients. 

We design, build and run the right technical competencies and partnerships to enable Capita to deliver seamless public and customer services – from working collaboratively with Capita’s businesses to shape the right technology and software solutions to take to market, to ensuring colleagues have access to resilient, predictable IT services and support, that enables them to work effectively and securely.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.