ITAM Data Quality Operations Consultant/ServiceNow

Role Description:

The candidate will be responsible for:

• Driving accuracy of the asset lifecycle stage in the Configuration Management System

• Drive accuracy / completeness of attributes required to support ITAM processes and controls.

• Driving improvement to ‘evidenced’ and ‘accuracy’ scores supported by Technology Asset Inventory reconciliation engine including identifying discrepancies in source data and driving remediation activity.

• Maintaining the mapping reported asset lifecycle stage in the Configuration Management System to the lifecycle stages defined in the ITAM Standard.

• Management of the scope asset attributes required for ITAM with directional maturity toward class-based required attributes.

• Identification of authorized assets

• Creating / maintaining register of IT asset inventory data quality issues.

• Reporting / observability of IT asset data quality.

• Develop / execute / oversee data validation processes where required.

• Accountable for reporting availability of priorities attributes in both AMDB, CMDB.

• Accountable for ensuring that lifecycle attributes for assets is accurate (the prioritized level 1/ level 2 attributes)

• Support compliance and audit requirements

PREFERRED QUALIFICATIONS & EXPERIENCE

• Bachelor degree.

• Experience with ServiceNow

• ITIL4 Foundations

• ITAM/Configuration Management

• Problem Management: Kepner-Tregoe method or 5 why’s method

• JIRA Project Management

REQUIRED SKILLS

• Knowledge of ServiceNow, SharePoint, PowerBI and JIRA for tracking and reporting on team activities.

• Strong written/verbal communication skills

• Strong Client (Internal) Management & Stakeholder Management Skills

• Strong Data Analytical skills with ability to digest requirements, share feedback and identify opportunities for improvement.

• Ability to set and meet deadlines.

• Excellent attention to details with ability to identify data trends and patterns.

• Strong sense of ownership and accountability; should be able to act independently.

• Ability to work as part of a multi-region distributed team.

• Individual must be able to multi-task effectively.

• Evaluating changes and updates to source production systems.

DESIRED SKILLS

• Critical Thinking/Problem Solving

• Systems Thinking/Solution Design

• Institutional knowledge of MS IT processes and systems

• Excellent written and verbal communication

• ServiceNow report building

• ServiceNow Performance Analytics

• Power BI report building

• ITAM/CMDB implementation